Copyright Board Canada
Canada



Section II: Analysis of Program Activities by Strategic Outcome(s)

Strategic Outcome

The Board's strategic outcome is fair decision-making to provide proper incentives for the creation and uses of copyrighted works.

Program: Copyright Tariff Setting and Issuance of Licences

Financial Resources ($ thousands)
2013-14 2014-15 2015-16
2,534 2,534 2,534
 
Human Resources (Full-Time Equivalent - FTE)
2013-14 2014-15 2015-16
14 14 14
 
Program Expected Results Performance Indicators Targets
Fair decision-making to provide proper incentives for the creation and uses of copyrighted works
  1. Percentage of tariff decisions published within 12 months
  2. Percentage of licences issued within 45 days
  3. Level of satisfaction of stakeholders
  • 70% of tariff decisions will be published within one year
  • 70% of licences will be issued within 45 days
  • 70% satisfaction rate

Planning Highlights

To ensure fair decision-making, the Board will periodically measure stakeholders' satisfaction. A formal survey will be conducted either electronically or by telephone. The survey will assess the degree of satisfaction of its stakeholders with regard to the services it provides as part of a process leading to the issuance of a licence when the copyright owner cannot be located. We believe that an initial satisfaction rate target of 70 per cent is reasonable, considering that it will be the first time such a survey is administered. Although the Board had planned to administer this survey in the past, an imbalance between the Board's workload and staffing prevented this from occurring.

In addition, in view of assessing the degree of satisfaction with respect of the process leading to the certification of a tariff, the Board held consultation meetings with its stakeholders. These consultations led to the establishment of a Working Committee whose mandate is to propose possible changes to procedures that may lead to Board proceedings being more efficient and, possibly, less costly, and propose improvements to other aspects of Board processes and operations that may enhance the quality of the Board's services to collective societies, copyright users and the public in general. The Working Committee is expected to hold several meetings during fiscal year 2013-14.

Improving the efficiency of the regulatory process involves continual refinements in scheduling of witnesses, establishing and communicating the parameters of the hearing to participants, consulting with key stakeholders and developing codes of hearing practice and related guidelines for the conduct of hearings. By improving the efficiency of the tariff hearing process, this activity is expected to contribute to the objective of reducing the regulatory burden.

Delays in providing written decisions to Canadian copyright industry stakeholders can cause uncertainty, thus impacting on the Board's capacity to provide incentives for the creation and use of copyrighted works. Therefore, we will gather data on the number of months between the date when a particular tariff file is closed, and the date of the corresponding decision.

With respect to the number of months before a tariff decision is issued, the Board believes that a target of 12 months should be set for the next fiscal year, with a complying percentage of 70 per cent. Considering that the Board's resources have been increased only recently, it would be unrealistic to set a shorter target. However, in the next few years, while currently vacant positions are being gradually filled, the Board will re-examine the possibility of reducing the 12-month target.

In addition, pursuant to section 77 of the Act, the Board may grant licences that authorize the use of published works, fixed performances, published sound recordings and fixed communication signals if the copyright owner cannot be located. Since 1989, the Board has issued 266 such licences. The Board's objective with respect to this activity is to issue licences in a timely manner. Therefore, we will also gather data on the number of months between the date when a particular licence file is closed, and the date of issuance of the licence.

With respect to the number of months before a licence is issued, the Board believes that a delay of 45 days between the file completion date and the issuance of the licence is appropriate, and that this delay should be met in at least 70 per cent of the files.

Program: Internal Services

Financial Resources ($ thousands)
2013-14 2014-15 2015-16
594 594 594
 
Human Resources (Full-Time Equivalent - FTE)
2013-14 2014-15 2015-16
2 2 2
 

Planning Highlights

This activity deals with financial and materiel management policies, systems, processes and standards. In implementing these policies, compliance with Parliament's requirements for financial stewardship and probity must be ensured. This activity also encompasses the responsibility of providing human resource services.

The Board receives timely support from internal services, namely: finance; human resources; communications; information management and information technology. This activity contributes to the creation of an environment that will allow the Board to fulfill its mandate and realize its objective.

In 2013-14, Internal Services will establish a human resources plan that provides for the staffing of some positions, notably an expert legal counsel and a senior clerk, while reducing the number of vacant positions.